Frequently Asked Questions

 

Do you ship worldwide?

Yes! We ship within Africa, the United States, and Canada, as well as internationally. Shipping rates and delivery times vary based on location and will be calculated at checkout.

What kind of stones are used in your jewelry?

Our jewelry features zirconia stones, known for their brilliant shine and durability. Specific details about the products used in each piece can be found in the product descriptions on our website.

What materials are used in your jewelry?

Our pieces are crafted from sterling silver, gold-plated, rhodium-plated, and high-quality copper-plated metals to ensure durability, elegance, and longevity.

What is Sterling Silver?

Sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% copper, creating a durable and wearable metal perfect for jewelry.

What is Rhodium-Plated Jewelry?

Rhodium-plated jewelry features a thin layer of rhodium over a base metal like gold, silver, or an alloy. This enhances the piece’s strength, shine, and resistance to scratches, dents, and corrosion.

What are your customer support hours?

Our team is available the majority of the time to assist you. Whether you have a question about an order, need styling advice, or require support, feel free to reach out—we strive to respond promptly to ensure the best shopping experience.

What about your Gold Pieces?

Our gold pieces are gold-plated, meaning they are crafted from a base metal (such as sterling silver or copper) and coated with a layer of real gold for a luxurious finish. Gold-plated jewelry offers the beauty of gold at a more affordable price.

Do you have a walk-in store?

No, we do not have a physical store. However, you can easily order your favourite pieces by sending us a DM on Instagram (@rennabelleza) or visiting our website at rennabelleza.com.

What is your return policy?

We accept returns or exchanges only for defective items. If you receive a defective product, please contact us within 48 hours of delivery at rennabelleza@gmail.com or @rennabelleza on Instagram with clear photos.

  • Returns for Non-Defective Items: If you choose to return an item that is not defective, we will issue store credit instead of a refund.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged returns.
  • Custom Orders: Once confirmed, custom orders are final sale and cannot be refunded or returned.

For any other questions, feel free to reach out to us via email or Instagram. We’re happy to help!